Shipping Policy
Getting your HUG Hydronics system to you, without the ruffled feathers.
Shipping costs are calculated at checkout for all orders except Heat-Sheet, which ships by custom quote — ask for a Heat-Sheet quote here. Choose whichever shipping method fits your timeline and budget.
You pick the week your system arrives. Your sales tech will typically ask you for your preferred delivery week when you close your order. If that didn't happen, or your plans change, just contact us and we'll update it for you.
If anything threatens your delivery timeline, we'll email you as soon as we find out — just let us know if you'd rather get a call or text instead.
Once your order ships, you'll get tracking info by email — so you can watch it swim its way to you.
Quotes are valid for one week. Fuel and freight costs shift often enough that we can't hold a quote indefinitely — if your order comes in after that window, updated freight pricing may apply.
Once an item has shipped, it may not be possible to stop or reroute it.
International Shipping (Canada & Beyond)
We're still building out formal international shipping policies. Request a quote and we'll figure out what works for your location together.
Returns
- Return shipping is on you; if we're sending a replacement, that ships free.
- Restocking fee: 15% on unopened, unused returns within 90 days. 20% on opened or used items.
- After 90 days, returns are accepted at our discretion, with the restocking fee determined case-by-case.
- Heat-Sheet Special orders are not returnable or refundable.
Warranty
HUG Hydronics parts are covered 100% for the first 3 years, then prorated through year 12. See the full warranty explanation →
What's Happening in Cottonwood?
Extreme Panel's demonstration house brings building techniques into the real world. As a sponsor, HUG Hydronics is providing Heat-Sheet, PEX, and the in-floor heating distribution system for the project.
Fellow EP Summit sponsor BUILD Show Network is documenting the process with cameras, interviews, and a closer look at each step of the process, leading up to the January 2027 Summit.
See the build come together.
Take a closer look at the project, then explore what radiant in-floor heating could look like in your own home, shop, or garage.
Start the HUG Product Wizard
What HUG Hydronics Brings to the Project.
- Start below the slab
- Heat-Sheet insulation provides the foundation for the project's radiant floor.
- Put warmth underfoot
- PEX loops carry heated fluid through the floor, turning the slab into part of the heating system.
- Bring it together with HUG Hydronics
- The HUG Hydronics system brings pumps and controls into a compact system simplifying the mechanical setup that serves the floor.
No. The Wizard is designed to walk you through the basics in plain language. Homeowners and building professionals can use it to explore what their project may need.
HUG Hydronics is sponsoring Extreme Panel's project by providing its in-floor heating materials and system. BUILD Show Network is a fellow EP Summit sponsor documenting the demonstration house. The summit is planned for January 2027.
Yes. Call HUG Hydronics at 218-587-5001 or email sales@hugllc.com. Additionally, completing the HUG Wizard is a useful first step toward discussing your program.
Nope, and we love Extreme Panel's way of building, however this project showcases only one type of application of HUG's system. HUG Hydronics can also be used in other homes, shops, garages, and ag buildings where radiant floor heating is appropriate.
Have your floor plan or approximate dimensions handy, along with basic details about your insulation, ceiling heights, and windows. Think about which spaces you'd like to control with separate thermostats. The Wizard will guide you through the planning process, and HUG's team can help review your project's needs.