Summary:

A typical Heat Sheet order for a customer may be from a few pallets to a whole truckload of insulation.  It's not like a typical order from someplace like Amazon where the driver can leave it on your porch.  We work hard to find the best shipping we can for you, and that will require you to be prepared when it arrives.  

• We'll work with you and the trucking company to make sure the truck can get to your location or arrange some other drop point.
• Unloading may be by each manageable bundle or by the pallet full.
• The driver cannot be expected to help unload.  It's up to you to find the manpower or machine power to unload.
• If you are unable to unload it at the time arranged, there will be extra costs if they have to go away and bring it back another day.

 

Not your average Amazon delivery!

HeatSheet is bulky and often comes by truck, sometimes it may be a full 55' semi-truck.

These trucks need roads that are approved for them. (Often, if the road is not approved for large trucks there will be signs about that).  These trucks can not back in or out. 

Truck Drivers can not help you unload

You are responsible for having enough people and equipment to help you unload your HeatSheet. HeatSheet is light weight and bulky and is easy to lift in it's bundles. A few healthy people can unload a full semi of HeatSheet in 25 minutes. If it arrives on a pallet, you will need either a forklift to get the pallet off the truck, have the ability to un-pallet while unloading, or tell us you need a truck with a liftgate, that can lower the pallet to the ground.

Delivery Scheduling

To schedule a delivery we need a physical address where you can receive your HeastSheet. If your build site does not meet the needed conditions for the truck drop off, perhaps you can meet the truck somewhere else for delivery and then finish the hauling to your build site yourself. 

When we schedule a delivery for you, you are agreeing to be there with enough help at the scheduled delivery time to quickly unload the truck so the truck driver can keep his schedule.

If an issue comes up either on your end or on the truck's end we will get you and the trucking company in contact with each other. If we have yet to give you the contact for the trucking company, please call us right away (or you can email if delivery is not scheduled for more than a week out).

Note: Once we set up delivery and timeframe we cannot guarantee a change in delivery and this may incur additional charges.

If any of these conditions are not met and the truck driver can not deliver, it will be considered a "refusal of delivery", and your HeatSheet will go back to a warehouse and will incur storage charges. Redelivery will come with additional charges. 

If the HeatSheet gets returned to us, we have the right to charge up to a 25% restocking fee. 

Paying for your HeatSheet is considered agreeing to all the above terms and conditions.

 

Quick Reference:

How to prepare for your Heat Sheet delivery: Plan ahead. Be on site for delivery, have a couple people available to help you unload. Some locations are not suitable for larger trucks and semi’s to access, be ready to unload at an alternate location possible at the end of the driveway. Be aware of road limitations and restrictions. 

Handling and Damage: Due to the nature of LTL shipments, there may be more handling, which can increase the risk of damage.

Delivery Type: Expect deliveries to be made to a commercial address or a designated delivery area. Residential deliveries may be available but could incur additional charges.

Service Level: Delivery might be subject to delays due to shared space with other shipments.

Delivery Notifications: Expect notifications when the shipment is out for delivery. The carrier will typically provide a delivery window and notify the customer when the shipment is approaching.

Courtesy: Being Courteous to your driver and to the trucking company helps everything to go smoothly and increases a chance that a solution to what ever problem is at hand will be found.

Delivery Timing: Be flexible with timing and prepare for potential delays due to the shared nature of LTL services. Have a plan in place for handling unexpected changes.

Unloading Responsibility: The customer is expected to handle unloading, which includes having the necessary equipment and personnel on-site. The driver is not responsible for unloading, this is a drop-off. 

Delivery Window: Expect a longer delivery window as LTL shipments are consolidated with other freight. Be prepared for a potential range of delivery times, which can affect when unloading will need to occur.

Equipment Needs: Ensure the job site has the appropriate unloading equipment, such as forklifts or pallet jacks, or man power.  The delivery might be on a tailgate or have limited unloading support from the carrier. The driver is not responsible for unloading, this is a drop-off. 

Access and Space: Make sure the job site has adequate space and access for the delivery truck. LTL shipments might require specific access due to the truck’s size or the need to maneuver around other freight.

• Job Site Access: Ensure that the delivery site has sufficient space and access for a large truck. FTL trucks may require more room to maneuver and unload compared to LTL.
• Dock or Ground Delivery: FTL deliveries can be made to a dock or directly onto the ground. Make sure your site can accommodate this, and provide any necessary unloading equipment.